Refund & Exchange Policy

All items must be returned and inspected before any refund or exchange is processed.
For local orders, refunds or exchanges can be requested within 3 days of delivery.
For international orders, refunds or exchanges can be requested within 7 days of receiving the order.
Customized orders are not eligible for refund or exchange, whether purchased online or in-store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Bazmfashionatelier@gmail.com.
Helpline: +971 55 178 5658.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Replace items if they are defective or damaged.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Bazmfashionatelier@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Bazmfashionatelier@gmail.com. Please note that returns will need to be sent to the address we provide after your return request is approved.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

Returns & Refunds

Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.

Upon receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Sale / Promotion Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Can I Cancel My Order After It Has Been Placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.